At Skin Cosmetic Doctors Ltd, we are committed to upholding the highest standards of care and service. We take all concerns and complaints with the utmost seriousness and approach each case with diligence and transparency.
- Communication and Respect: Every complaint, whether made through a letter, email, or any other mode, is important to us. We ensure that all our clients are treated with courtesy, respect, and fairness throughout the complaints process. In return, we kindly ask that our clients also communicate with our staff in a courteous and fair manner.
- Confidentiality: We handle all complaints with discretion. Your concerns will be kept confidential within the clinic’s premises.
- Making a Complaint: Should you have any grievances, please reach out to our Clinic Manager. Alternatively, you can express your concerns in writing to our clinic at the address provided below:
110 Marsh road, Pinner, HA5 5NA
- Acknowledgment and Response: We commit to acknowledging all written complaints within 2 working days of receipt. Our team will provide a comprehensive response within 5 working days. If, for any reason, we are unable to respond within this time frame, we will offer a written explanation detailing the cause of the delay and an estimated time of response.
- Conclusion: We aim to bring a thorough conclusion to your complaint within 21 working days. You will receive a detailed written account of our findings and any action(s) taken.
- Consultation Refunds: Consultation fees will be refunded if cancellation occurs up to 48 hours prior to the scheduled appointment.
- Treatment Refunds: Skin Cosmetic Doctors Ltd will not offer refunds on treatments that have been provided in good faith. Additionally, no refunds will be issued if a patient experiences an adverse reaction to a treatment.